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Frequently asked questions

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Getting started

What is KronX?

A mobile app for tracking all your crypto in one place. Connect your exchanges and wallets, and KronX works out your average cost and profit/loss, plus a lira-based tax report for users in Turkey.

How do I get started?

Download the app, start the 7-day free trial and connect your first exchange or wallet from the Sources tab. The steps are in the How to Use.

What information does an account need?

KronX doesn't ask for your name, email or phone number; your account is identified by the sync code the app generates. Your devices are linked with the same code.

Can I enter trades by hand?

Yes. Use Write manually to add a trade that has no connection, and preview your new average cost before saving.

Can I keep more than one portfolio?

Yes. You can keep separate ledgers, and the "All" view combines them without counting anything twice.

Connections

How do I connect my exchanges?

Create a read-only API key on your exchange and add it to KronX. No withdrawal or trading permission is needed; KronX only reads balances and trade history. Exchange-by-exchange guides are in the How to Use.

Which exchanges and networks are supported?

80 networks and 100 exchanges, including direct connections to 8 Turkish exchanges. The full list, with how each one connects, is on Exchanges and networks.

How do I add a wallet?

Go to Sources → Wallets → Add wallet address and paste your public address. The network is recognized from the address. No signature or private key is ever requested.

What if my exchange has no API, or older trades are missing?

Import the trade history file you download from your exchange (CSV, XLS or XLSX) through Sources → Archive. File formats from 15 exchanges are recognized.

If the same trade comes from both the API and a file, is it counted twice?

No. The same trade is never added twice. If a duplicate slips in from two sources, reconciliation spots it and removes the extra record.

How often are my trades updated?

Exchange connections are read every 2, 4 or 12 hours, with 4 hours as the default. You can choose the interval on the connection screen.

Should I turn on IP restrictions at my exchange?

Yes, we recommend it. KronX gives you secure, fixed IP addresses for exchange connections. When you add these addresses to your API key on your exchange, the key only works through KronX and cannot be used from anywhere else. All the addresses are shown in the "Trusted IP" field on the app's add-key screen; just add every one of them.

Calculations and tax

How is average cost calculated?

The default is weighted average; you can switch to FIFO or LIFO. Fees are included in cost. The method you choose also applies to the tax breakdown.

What's in the tax report?

The tax report is built for Turkey. It shows the year's proceeds, cost, gains and losses in Turkish lira, with the holding period on each row. Buys and sells are converted separately at the rate of their own dates. You can download it as CSV.

Is the tax report enough to file my taxes?

It is for information only and does not replace an official filing. We recommend reviewing it with a tax adviser before you file.

Do transfers between my own wallets count as profit?

No. Transfers between your own accounts are matched and create no profit or loss.

Why do some rows show a warning?

The rate or the purchase cost for that sale is unknown, so the row is kept out of the totals. It usually means a missing buy record; the reconciliation screen shows which asset is affected.

Does KronX give investment advice?

No. KronX only keeps records and does the math. The portfolio health score and news summaries are for information only.

Security and privacy

Can KronX trade or withdraw on my behalf?

No. KronX never sends order or withdrawal requests to an exchange. Still, give your key read permission only; if you add a key with withdrawal or trading permission, the app warns you.

Where are my API keys stored?

Encrypted on the KronX server. Because your trades are read even when you don't open the app, the server can decrypt the keys, and uses them only to read from the exchange. See Security for details.

Where is my data stored?

Your ledger lives on your device and syncs between your devices with end-to-end encryption. The details needed to read your exchange and wallet data (encrypted API keys, trades and balances read from exchanges, wallet addresses) and your price alerts are processed on our servers under protection. See Security for details.

What if I lose my sync code?

Your sync code is the key to your ledger, so nobody, including us, can access your encrypted ledger on the server. If you lose your code and the records on your device are also deleted, you will need to reconnect your exchanges and wallets and re-enter any transactions you added manually. Keep your code somewhere safe and make regular file backups with Settings → Back up.

How do I delete my data?

In the app, go to Settings → Sync (Connect devices) → Delete all my data on the server. Deletion is permanent. Records on your device are not deleted; you can erase them separately with Erase data on this device.

Can I lock the app?

Yes. Set a 6-digit code, and turn on fingerprint or face unlock if your device supports it.

Subscription

How much does KronX cost?

A 7-day free trial, then $11.99/month or $99.99/year (save 30%, $8.33 a month). One plan with every feature. See Pricing.

Where do I subscribe?

Only through the App Store and Google Play. Your payment and card details stay with Apple or Google and never reach KronX.

How do I cancel?

From your store's subscription settings. On iPhone and iPad: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions. Deleting the app does not cancel your subscription.

Can I get a refund?

Refunds are handled by the store under its own rules; send your request to Apple or Google. See the Subscription Terms.

Devices

Which devices can I use?

iPhone, iPad and Android phones and tablets.

Can I see the same portfolio on several devices?

Yes. Once your devices are linked with your sync code, anything you add on one shows up on the others.

Which languages is the app available in?

Turkish, English, German, Spanish, Portuguese, Russian and Traditional Chinese (zh-TW).

Do price alerts work when the app is closed?

Yes. Alerts are checked on our server every minute, and you get a notification on your phone when one triggers.

Try it now.

Free for 7 days. Connect read-only and get started in a few minutes.

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